Screened incoming call
Give customers useful caller context before they decide whether to answer.
AI add-ons
AI call screening for branded voice apps.
Give customers more context before they answer, with screening prompts, caller intent notes and provider-approved response options.
No per-user pricing
iOS + Android
Provider controlled
Enterprise readySecure & compliant
Live insightsOne provider view
AI add-ons
Make answering unknown calls less blind.
AI Call Screening helps customers decide how to handle calls from unknown or uncertain callers. Depending on provider configuration, screening can use caller information, call context, customer preferences or short interaction prompts to provide a clearer decision point.
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Customers can see a simple reason or risk note before answering where available.
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The app can support actions such as answer, decline, send to voicemail or block.
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Screening can be positioned for residential users, vulnerable customers and business users handling frequent unknown calls.
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Provider-controlled wording is important so the app does not overstate confidence.
LiquidVoice platform preview
Screened incoming callOptional, provider controlled
In the app
A clearer in-app experience for this feature.
Each feature fits into the branded voice app journey, keeping its most useful information and actions close at hand.
Response options
Keep answer, voicemail, decline and block controls clear and close at hand.
Screening settings
Let screening preferences reflect the customer and provider service.
How it works
From voice event to useful app output.
An incoming call reaches the app experience.
The screening layer checks available context and configured rules.
The app shows a short prompt or action set to the customer.
The customer chooses whether to answer, decline, send to voicemail or take another supported action.
Provider value
Why providers package it.
AI
Practical call control
Screening gives customers a daily-use feature that feels immediately valuable.
AI
Residential-friendly
Useful for home phone replacement customers who worry about nuisance calls.
AI
Business time saving
Business users can triage unknown calls without losing control of their number.
Controls
Important service controls.
Providers can pair AI voice features with approved wording, clear customer expectations and privacy settings that suit their service.
Recommended safeguards
- Screening information may be incomplete or unavailable for some calls.
- Emergency and critical call handling should follow provider policy and regulatory requirements.
- Customers should remain able to answer calls even when a screening prompt is uncertain.
FAQs
Questions about AI Call Screening.
How does AI Call Screening help with an incoming call?
AI Call Screening uses the context available to the provider and app to give the customer a clearer decision point before answering. It can present caller information, an intent note, a caution or a concise set of response options.
Which calls can be screened?
Screening is most useful for unknown or uncertain callers. The exact calls that can be screened and the context shown depend on the provider’s call flow, service configuration and the information available for each call.
What response options can customers receive?
The app can keep supported actions together, such as answer, decline, send to voicemail or block. Providers choose the actions and wording that fit their network, app configuration and customer policy.
Does screening stop customers from answering?
No. Screening provides context and choices; it does not make the final decision for the customer. When information is incomplete or uncertain, the customer remains in control of how to handle the call.
Is AI Call Screening suitable for residential and business users?
Yes. Residential users can get more context around nuisance or suspicious calls, while business users can triage frequent unknown callers without giving up control of their work number.
What controls should providers apply to call screening?
Providers can decide which customers receive screening, how uncertain information is labelled and how emergency or critical calls are treated. The configuration should follow the provider’s regulatory, accessibility and support requirements.
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Provider launch
Ready to turn your voice service into a branded mobile app?
Create your provider account for a 30-day trial of the shared My Voice Phone app. You can explore white-label and private deployment options as your service grows.