Transcript list
Show the caller, date and a useful transcript snippet for each voicemail.
AI add-ons
Voicemail transcription inside your provider app.
Let customers read voicemail messages in the app when listening is inconvenient, with a provider-branded transcription experience.
No per-user pricing
iOS + Android
Provider controlled
Enterprise readySecure & compliant
Live insightsOne provider view
AI add-ons
Make voicemail readable, searchable and easier to handle.
Voicemail Transcription converts voicemail audio into readable text inside the LiquidVoice app experience. It is designed for customers who cannot listen immediately, want to scan the message quickly, or need a written record before calling back.
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The transcript appears alongside the original voicemail so users can verify important details.
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Customers can scan names, numbers, appointment times and reasons for calling more easily.
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Providers can choose whether transcription is enabled for all users, selected packages or trial users.
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The feature can support residential digital voice and business voice use cases.
LiquidVoice platform preview
Transcript listOptional, provider controlled
In the app
A clearer in-app experience for this feature.
Each feature fits into the branded voice app journey, keeping its most useful information and actions close at hand.
Transcript detail
Let customers read the full transcript while keeping audio playback close by.
Search and filter
Help customers find voicemail text by caller or keyword.
How it works
From voice event to useful app output.
Voicemail audio is received after a missed call.
The audio is processed into a text transcript.
The transcript is attached to the voicemail record in the app.
The customer can read, play, delete or call back from the same screen.
Provider value
Why providers package it.
AI
Clear customer benefit
Transcription is easy for customers to understand and simple for providers to sell.
AI
Reduced friction
Users can check voicemail silently when they are at work, travelling or in a meeting.
AI
Add-on ready
Providers can include transcription in premium voice packages or AI bundles.
Controls
Important service controls.
Providers can pair AI voice features with approved wording, clear customer expectations and privacy settings that suit their service.
Recommended safeguards
- Transcripts can contain errors, especially with names, accents, noise or poor audio.
- Important details should be checked against the original audio.
- Providers should explain where transcription is enabled and how long transcript data is retained.
FAQs
Questions about Voicemail Transcription.
How does Voicemail Transcription work?
After a voicemail is received, the enabled transcription service converts its audio into readable text. The transcript is attached to the voicemail record inside the app so the customer can scan the message before deciding whether to listen or call back.
Can customers still listen to the original voicemail?
Yes. The transcript sits alongside the original audio rather than replacing it. This gives customers a quick reading option while preserving the source message for checking names, telephone numbers, dates and other precise details.
Can customers search voicemail transcripts?
The app experience can make voicemail text easier to browse and find by caller or useful words. The exact search and filtering options depend on the provider’s enabled app configuration.
How accurate are voicemail transcripts?
Accuracy varies with audio quality, background noise, accents, specialist terms and caller clarity. Transcripts are a convenient aid, and customers should check the original audio when a detail is important.
Can transcription be limited to certain plans or users?
Yes. Providers can make transcription part of an AI bundle, include it in a premium voice package or enable it for selected brands and customer groups.
How is transcript data governed?
Providers define how transcription is described to customers and how long transcript data is kept. Their privacy, retention and consent settings should match the service configuration and applicable requirements.
Related pages
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AI call summaries for business voice users.
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Provider launch
Ready to turn your voice service into a branded mobile app?
Create your provider account for a 30-day trial of the shared My Voice Phone app. You can explore white-label and private deployment options as your service grows.