Post-call summary
Show a concise summary and useful action items when a call ends.
AI add-ons
AI call summaries for business voice users.
Give business customers short post-call notes, possible action items and call context inside the provider-branded app.
No per-user pricing
iOS + Android
Provider controlled
Enterprise readySecure & compliant
Live insightsOne provider view
AI add-ons
Turn business calls into useful notes.
AI Call Summaries give business VoIP and hosted PBX providers a productivity feature inside a branded mobile voice app. After a call, the app can show a short summary, possible action items and useful follow-up context.
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Call summaries help users remember what was discussed without writing notes during the call.
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Action items can highlight follow-up tasks such as send quote, call back or book meeting.
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The feature can sit inside business voice packages without changing the provider PBX platform.
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Providers can decide whether summaries are enabled by user, customer, brand or package.
LiquidVoice platform preview
Post-call summaryOptional, provider controlled
In the app
A clearer in-app experience for this feature.
Each feature fits into the branded voice app journey, keeping its most useful information and actions close at hand.
Call history notes
Keep saved summaries available alongside the relevant call history.
Copy and share
Move useful notes into email, support or CRM workflows when needed.
How it works
From voice event to useful app output.
A business call is completed in the app.
The call recording or permitted audio event is processed according to provider settings.
AI generates a short summary and possible actions.
The user reviews, copies or stores the note inside the app experience.
Provider value
Why providers package it.
AI
Business upsell
Call summaries create a clear premium feature for hosted PBX and business voice customers.
AI
App differentiation
The provider app becomes more than dialler access; it becomes a useful work tool.
AI
Fits existing voice service
The AI layer can be added around the app experience without replacing the provider PBX.
Controls
Important service controls.
Providers can pair AI voice features with approved wording, clear customer expectations and privacy settings that suit their service.
Recommended safeguards
- Providers must meet the call recording, consent and notification requirements that apply to their service.
- Summaries may miss details or misunderstand parts of a call.
- Users should review summaries before relying on them for customer commitments or regulated records.
FAQs
Questions about AI Call Summaries.
What does an AI call summary contain?
After an eligible business call, the app can present a concise account of the discussion, possible action items and useful follow-up context. The summary stays linked to the relevant call so the user can review it later.
Can AI Call Summaries identify next actions?
Yes. The service can highlight apparent follow-ups such as sending a quote, returning a call or arranging a meeting. Users should review those suggestions before treating them as confirmed commitments.
Do call summaries require recording or audio processing?
Generating a summary requires permitted call audio or an eligible call event to be processed according to the provider’s configuration. The provider is responsible for meeting applicable recording, notification and consent requirements.
Can users copy or share a call summary?
The app experience can let users review and move useful notes into follow-up workflows such as email, support or CRM records. Available actions depend on the provider’s enabled app configuration.
Can summaries be enabled for selected business users?
Yes. Providers can make call summaries available by brand, business account, plan or user group, making them suitable for a premium hosted PBX or business voice package.
How accurate are AI call summaries?
Summaries can miss details or misunderstand parts of a conversation. Users should review them before relying on them for customer promises, regulated records, legal matters or other high-impact decisions.
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Provider launch
Ready to turn your voice service into a branded mobile app?
Create your provider account for a 30-day trial of the shared My Voice Phone app. You can explore white-label and private deployment options as your service grows.